SHIPPING POLICY

At Tech E Print, we are committed to delivering your printers and accessories quickly and safely. This Shipping Policy outlines our shipping methods, delivery times, costs, and procedures.

1. SHIPPING COVERAGE

Domestic Shipping

We ship to all addresses within the United States and Canada, including:

• Residential addresses
• Business addresses
• PO Boxes (for small items only)
• APO/FPO addresses (US military bases)

International Shipping

Currently, we do not offer international shipping outside of the United States and Canada. We are working to expand our shipping coverage in the future.

2. SHIPPING METHODS & DELIVERY TIMES

We offer multiple shipping options to meet your needs:

Shipping Method	Delivery Time (USA)	Delivery Time (Canada)	Cost
Standard Shipping	3-5 business days	5-7 business days	FREE over $50 $9.99 under $50
Express Shipping	1-2 business days	2-3 business days	$24.99
Overnight Shipping	Next business day	Not available	$39.99

Note: Delivery times are estimates and may vary based on your location, weather conditions, and carrier delays. Business days exclude weekends and holidays.

3. ORDER PROCESSING TIME

Orders are processed within 1-2 business days after placement. Processing includes:

• Order verification and confirmation
• Product picking and quality inspection
• Secure packaging
• Label generation and carrier handoff

Processing Schedule

• Orders placed before 2:00 PM PST: Processed same business day
• Orders placed after 2:00 PM PST: Processed next business day
• Weekend orders: Processed on Monday
• Holiday orders: Processed on next business day

4. SHIPPING COSTS

Free Shipping Eligibility

Enjoy FREE standard shipping when:

• Your order total is $50 or more (before taxes)
• Shipping to addresses within USA or Canada
• Standard shipping method is selected

Shipping Fees for Orders Under $50

• USA: $9.99 flat rate
• Canada: $9.99 flat rate

Expedited Shipping

Express and overnight shipping options are available at checkout for an additional fee, regardless of order total.

5. ORDER TRACKING

Tracking Information

Once your order ships, you will receive:

• Shipping confirmation email
• Tracking number
• Link to track your package
• Estimated delivery date

Track Your Order

You can track your order at any time by:

• Visiting our Order Tracking page
• Entering your order number and email address
• Using the tracking link in your shipping confirmation email
• Checking the carrier's website directly

6. SHIPPING CARRIERS

We partner with trusted shipping carriers to ensure safe and timely delivery:

• USPS (United States Postal Service) - Standard and express shipping
• UPS (United Parcel Service) - Express and overnight shipping
• FedEx - Express and overnight shipping
• Canada Post - Canadian deliveries

The carrier is automatically selected based on your location and chosen shipping method.

7. PACKAGING

Secure Packaging

All products are carefully packaged to prevent damage during transit:

• Original manufacturer packaging when possible
• Additional protective materials (bubble wrap, foam, packing peanuts)
• Sturdy corrugated boxes
• Fragile labels for delicate items
• Tamper-evident sealing

Environmentally Friendly

We use recyclable packaging materials whenever possible to minimize environmental impact.

8. DELIVERY REQUIREMENTS

Signature Requirement

Signature may be required for:

• High-value orders (over $500)
• Business addresses
• Customer request

Delivery Attempts

If delivery is unsuccessful:

• Carrier will make up to 3 delivery attempts
• A delivery notice will be left
• Package may be held at local carrier facility for pickup
• After 5 days, package may be returned to us

9. SHIPPING RESTRICTIONS

Address Restrictions

We cannot ship to:

• PO Boxes for large printers (over 20 lbs)
• International addresses outside USA/Canada
• Addresses flagged as high-risk by our fraud prevention system

Product Restrictions

Some products may have shipping restrictions due to:

• Size and weight limitations
• Hazardous materials (certain ink/toner cartridges)
• Regional availability

10. SHIPPING DELAYS

While we strive for on-time delivery, delays may occur due to:

• Weather conditions (storms, snow, natural disasters)
• Carrier delays or disruptions
• High shipping volumes (holidays, sales events)
• Customs clearance (for Canadian shipments)
• Incorrect or incomplete shipping address

We are not responsible for carrier delays beyond our control. If your order is significantly delayed, please contact us for assistance.

11. LOST OR DAMAGED PACKAGES

Lost Packages

If your package is lost in transit:

• Contact us immediately at (888) 857-2001
• We will file a claim with the carrier
• We will send a replacement or issue a refund

Damaged Packages

If your package arrives damaged:

• Take photos of the damaged packaging and product
• Contact us within 48 hours of delivery
• We will arrange for a replacement or refund
• Do not discard damaged items until claim is resolved

12. INCORRECT ADDRESS

Please ensure your shipping address is accurate and complete. If you provide an incorrect address:

• We are not responsible for delivery to wrong address
• Address changes after shipment may incur additional fees
• Contact us immediately if you notice an error

13. REFUSED OR UNCLAIMED PACKAGES

If you refuse delivery or fail to claim your package:

• Package will be returned to us
• Original shipping costs are non-refundable
• Return shipping fees may be deducted from refund
• Restocking fee may apply (15% of order total)

14. HOLIDAYS AND SPECIAL EVENTS

Shipping may be affected during:

• Major holidays (Christmas, Thanksgiving, New Year's)
• Black Friday and Cyber Monday sales
• Carrier peak seasons

We recommend ordering early during holiday seasons to ensure timely delivery.

15. CONTACT US

For questions about shipping, tracking, or delivery issues:

This Shipping Policy is subject to change without notice. Please review this page regularly for updates.