WARRANTY POLICY

WARRANTY COVERAGE DETAILS

Standard Warranty Period

All products come with manufacturer warranty as follows:

Product Category	Warranty Period	Coverage Type
Inkjet Printers	1 Year	Parts & Labor
Laser Printers	1 Year	Parts & Labor
All-in-One Printers	1 Year	Parts & Labor
Commercial Printers	1-3 Years	Parts & Labor
Accessories	90 Days - 1 Year	Replacement Only

What's Covered

The manufacturer warranty covers:

• Manufacturing Defects: Defects in materials or workmanship
• Hardware Failures: Malfunctioning components or parts
• Performance Issues: Printer not performing as specified
• Print Quality Problems: Poor print quality due to hardware defects
• Electrical Failures: Power supply or electrical component issues
• Mechanical Failures: Paper feed, roller, or mechanical component problems

WARRANTY SERVICE OPTIONS

1. Mail-In Service

For most warranty claims, we provide:

• Prepaid shipping label to send your printer to service center
• Professional diagnosis and repair
• Return shipping at no cost
• Typical turnaround: 7-10 business days

2. Advanced Exchange

For eligible products and critical business needs:

• We ship a replacement printer immediately
• You return the defective unit using provided label
• Minimal downtime (1-3 business days)
• Subject to availability

3. On-Site Service

For commercial printers and select models:

• Certified technician visits your location
• Repair performed on-site
• Available for qualifying products
• May require extended warranty purchase

4. Depot Repair

For local customers:

• Drop off your printer at our service center
• Same-day diagnosis
• Faster turnaround (3-5 business days)
• Available in Seattle and Toronto

EXTENDED WARRANTY OPTIONS

Protect your investment beyond the standard warranty period with our extended warranty plans:

Extended Warranty Benefits

• Extended Coverage: Add 1, 2, or 3 additional years
• Same Coverage: All standard warranty benefits included
• Priority Service: Faster claim processing and repairs
• Advanced Exchange: Guaranteed replacement option
• Transferable: Can be transferred if you sell the printer

Extended Warranty Pricing

Product Value	1 Year Extension	2 Year Extension	3 Year Extension
Under $200	$29	$49	$69
$200 - $500	$49	$89	$129
$500 - $1000	$79	$149	$199
Over $1000	$129	$249	$349

Purchase extended warranty within 30 days of original purchase.

WARRANTY REGISTRATION

Why Register Your Warranty?

While registration is not required for warranty coverage, registering your product provides benefits:

• Faster Claims: Pre-verified information speeds up claim processing
• Proof of Purchase: Automatic record of purchase date and details
• Product Recalls: Notifications about safety recalls or updates
• Exclusive Offers: Special discounts on supplies and accessories
• Support Access: Priority technical support and resources

How to Register

1. Visit the manufacturer's website or our registration page
2. Enter your product serial number and purchase date
3. Provide your contact information
4. Receive confirmation email with warranty details

Registration must be completed within 90 days of purchase for full benefits.

IMPORTANT WARRANTY TERMS

Proof of Purchase Required

To make a warranty claim, you must provide:

• Original receipt or order confirmation
• Product serial number
• Date of purchase (must be within warranty period)

Warranty Starts From

Warranty coverage begins on the date of delivery to the customer, not the date of manufacture or purchase from us.

Transferability

Standard manufacturer warranty is non-transferable. Extended warranty may be transferable with proper documentation.

Repair vs. Replacement

The manufacturer reserves the right to repair or replace defective products. Replacement may be with refurbished units of equal or better specifications.

Limitation of Liability

Warranty coverage is limited to repair or replacement of the product. We are not liable for:

• Consequential damages or lost profits
• Data loss or corruption
• Business interruption
• Incidental expenses

Warranty Void Conditions

Warranty will be void if:

• Product serial number is removed or altered
• Unauthorized repairs or modifications made
• Product used for purposes other than intended
• Damage caused by negligence or abuse

WARRANTY SUPPORT

For warranty claims, questions, or technical support:

This Warranty Policy is subject to change without notice. Specific manufacturer warranty terms may vary by product. Please review this page regularly for updates.